Terms and Conditions
At Brisbane Plumbing and Gas Pty Ltd, we guarantee to arrive on time for your pre-scheduled booking slot, and we will always call in advance of our arrival to your home/job site.
It’s uncommon for us to be running late, however, should that rarity occur due to unforeseen circumstances beyond our control, we promise to call you in advance to notify you, and will offer you our Minimum Charge + Workmanship completely free for the first 1/2 hour - (materials not inclusive in this offer). That is a $125 discount if we are late for our appointment. Offer not valid with any other discounts or promotions.
Booking slots are AM or PM appointments between the hours of 7:00 am and 3:30 pm daily. We will always try our absolute best to reach you within a specific booking window.
During Office Hours, our first appointment booking slot is 7:00 am - 9:30 am, followed by 9:30 am - 11:30 am, followed by 11:30 am - 1:30 pm, followed by 1:30 pm - 3:30 pm.
Floating jobs can be booked to fit in with your busy day if that suits you better - i.e. we will call you up to 1 hour in prior to our arrival.
10 Year Workmanship Guarantee!*
We are supremely confident in our workmanship skills and only use quality materials - that is why we guarantee our workmanship for 10 years! Materials carry a full manufacturer’s warranty with a minimum of 12 months on any product unless otherwise stated.
Our minimum charge for any job within regular office hours is $125 Inc GST, and this covers the first 30 minutes on site (materials not inclusive).
Most small repair/maintenance jobs can be completed within 30 minutes, however, any job that runs over the initial 30 minute period will be quoted prior to the commencement of further works. We have built this pricing structure so you can have peace of mind in knowing EXACTLY how much you will be paying in advance.
Same day payment terms apply to all jobs (payment due upon completion of the works) unless previously agreed to by both parties prior to the commencement of the works. Payment can be made via Cash, Cheque, Direct Deposit, Mastercard or Visa. A 2.5% per month late payment fee applies to all late payments.
Don't Just Take Our Word...
"I have used Brisbane Plumbing and Gas several times now and have been more than happy with the work and the price and they do turn up on time. The last time I used them, they fixed my solar hot water system, 100% professional workmanship. I would recommend to others with no hesitation."
"Fantastic service. Billy arrived right on time, diagnosed the problem within minutes and carried the parts on the va. Overall could not have been happier."
Kathryn McMillan Prince